Patrick Walsh, Managing Director at Decoded, explains why learner satisfaction isn’t just a feel-good metric. It is evidence that learning is working where it matters most.
There’s a common mistake companies make when they invest in skills: they focus only on the what. The curriculum, the content, the coverage.
But we’ve learned something powerful at Decoded, the how matters just as much.
Our latest learner satisfaction scores (94% last quarter, 89% YTD) tell a story. Not of perfection, but of progression. They reflect a system where support is constant, learning quality is high, and outcomes are real.
We don’t view satisfaction as a pat on the back, we see it as a proxy for performance.
Why?
Because satisfied learners complete their programmes. They apply their skills faster. They ask better questions and make smarter decisions. They’re not just checking boxes, they’re raising the bar inside their organisations.
Take our workshop satisfaction scores: now at 95%. Skillset competence? Up nine points in a single quarter. These aren’t abstract wins. They’re the difference between a team that understands data and AI in theory, and one that drives business value with it.
And it’s not just the classroom that matters. Our help desk hit 100% satisfaction, a reminder that neither learning, nor our support, stops when the session ends.
We’re proud, but not finished. We’ve raised our internal targets for learning quality and learner satisfaction once again. We’re introducing new feedback loops for facilitators and new metrics to ensure every learner continues to grow.
This is what modern learning should look like. Not just training but transformation.
Click here to browse our courses designed to turn learning into real business impact.
If you’d like to learn more about Decoded and how we can help transform your
organisation, we’d love to hear from you.
