Case Studies

Mastercard Global Enterprise Programme

Building digital and data fluency across a global workforce

The Challenge

The Challenge

To enhance digital and data literacy across Mastercard’s global workforce, supporting its transformation from a payments company to a technology-driven enterprise.

The Approach

The Approach

Since 2018, Decoded has delivered more than 250 bespoke workshops for employees across all business units. The six-part programme demystifies key digital and data technologies, aligning them with Mastercard’s products, services and long-term strategic direction.

The Impact

Now established as the highest-rated and most highly regarded training programme in Mastercard’s history, the initiative has reached 8,104 learners worldwide, including 35% CEO to VP level, 60% middle management, and 5% entry-level participants..

 

The programme has built data fluency and digital confidence at every level of the organisation, helping to embed a shared understanding of technology’s role in driving innovation and growth.

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Measuring Success

.4 / 10

average teaching score

.8 / 10

overall programme rating

.0 Decoded NPS

(Bersin by Deloitte benchmark = 22)

Learn More

If you’d like to learn more about Decoded and how we can help transform your
organisation, we’d love to hear from you.

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